Compliments and Complaints

We are always interested to hear feedback about our services. Any feedback we get will be used to develop our services to make sure we are supporting people in the best way possible.

We understand that there may be occasions when we do not meet our high standards. If you ever encounter such situations, we kindly ask that you inform us so that we can promptly address the issue and take necessary steps to prevent it from happening again. Your input is greatly appreciated in helping us continuously improve.

How to send compliments or complaints:

At 2BU Somerset, we greatly value all feedback and consider compliments and complaints as a valuable tool for growth and improvement. We sincerely appreciate individuals who are willing to invest their time in helping us enhance our services.

We offer a variety of ways for you to get in touch with us:

You can email the board of trustees:

Or you can write to us: Trustees, 2BU Somerset, c/o Dennett House, 11 Middle Street, Taunton, Somerset, TA1 1SH

Please be sure to provide your full name, address, and telephone number so we can get back to you easily. Thank you for your interest and support in our charity!

We highly value all comments and complaints received as they provide us with an invaluable opportunity to enhance our services. It is our sincere commitment to address any mistakes made, offer our heartfelt apologies, and take proactive measures to prevent recurrence in the future. We greatly appreciate your contribution in assisting us to continually improve and provide an even better service.

Would you like to join the youth support group?

There is a range of groups and support options to consider, we look forward to hearing from you!

Read More Read more about support groups

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